We care about our products and do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that a product gets damaged during transport or that something else happens that allows you to make a claim under warranty. We guarantee the quality and specification of our products. In the unlikely event that you are not satisfied with your purchase, or want to return it for any other reason, our money-back guarantee applies.
It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing firstname.lastname@example.org. A complaint about a product, service or the vendor can also be submitted via a complaint form on the consumer page of the website of Stichting Webshop Keurmerk http://keur.info/Home/MisuutOfKlacht. The complaint will then be sent to both the vendor as well as to Stichting Webshop Keurmerk.
From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.